Today, without really telling them yet, I have dumped one of my hosting companies!
There's a reason why I work with a number of companies, not just one to be hostage to.
Out of the blue, one site got banned.
I receive one of this standard e-mails, you site has been suspended ... yipee, but can you tell me why?
3 emails back to support and nothing.
I leave it alone ... for like 10 hours, then one snippy support technical superior clog tells me that the person in charge of that dept will not be in for another 3 more hours and he can't tell me what the problem is and then he tells me not write about this anymore >!>!??!>@???/
huh ... excuse me?
I wrote 3 times to provide information on the case, not like they care.
What really really really happened ...
The site in question was submitted to StumbleUpon and guess what, it EXPLODED with traffic.
Gee, finally I was getting TONS OF TRAFFIC, but could not monetize from it (i.e., make money from it!) because my site was suspended.
Holding me back from the bucks = not good.
In the end, the site was re-instated over 12 hours later without any compassion (not like I'll ever get it) or any explanation.
Hosting company owners take notice
The economy as such is not in a great situation and as such, try to keep your existing customers, no matter what they pay monthly. Work in increasing your response time and simply let the customer know that you are aware of the problem and are working on it or something. No one like to be left in the dark.
Some of you may have issues generating new customers, but keeping the existing ones is what pays for the trips to Europe, the parties in Montreal and the 3 hour lunches on top of keeping your skilled technical support personas gainfully employed so they can look forward to another day of happy customers.
In this market, due to our open market, there are choices not like in some countries where you only get two brands of state issued toothpaste.
Have I found a replacement?
You bet. They even answered by call, answered my questions, etc ...
And in this new online social networking market, businesses can benefit, because one person tells another person and another person tell another and ...
